100 Night Trial
The Olune Mattress/Weighted Blanket Trial
Every customer is eligible for one (1) 100 Night Trial. This trial can only be applied to the customer’s first order with Olune.com with a maximum of four (4) Olune mattresses or weighted blankets are eligible for the trial. Any orders placed with the same PayPal account, credit card, email address, shipping or billing address will be considered as being placed by the same customer. If you are unsure if your order qualifies for the Olune 100 Night Trial, contact Olune’s Customer Service team, who will assist you to see if your order is eligible.
Once a customer has made a return within their 100 Night Trial, they are not eligible for another trial on the same product. All returns require a proof of purchase and the 100 Night Trial is non-transferable. Any Olune products ordered through a third-party provider or website are not eligible for the 100 Night Trial.
Free shipping is available to Canada and 48 contiguous United States!
Alaska and Hawaii:
There is an extra charge to ship to Alaska and Hawaii, which might be calculated at checkout or a customer service rep will reach out to quote you the additional charge. Transportation of any replacement is also free to Canada and the contiguous United States.
Should you choose a delivery service or option through one of Olune’s Delivery providers, the delivery contact at that point will be between you and the delivery partner, not Olune. Olune will no longer be your primary point of contact concerning your shipment.
If the incorrect size is ordered, a size exchange will be permitted once within the 100 Night Trial. This must be communicated to Olune within the first 100 nights. It is strongly recommended to confirm the correct required size before placing an order.
Once the size replacement has been delivered, failure to return the original product will be considered authorization to charge your credit card or PayPal account for the price of the product.
Any returned product type will no longer be eligible for additional subsequent trials (i.e. if you return a Weighted Blanket, you will not be eligible for another 100-night trial on future Weighted Blanket orders).
Any customer-inflicted or environmental damage will disqualify the ability to exchange or return the Olune product. Additionally, to ensure that mattresses can be donated to charities, all returns must be in good condition and free of damages or stains.
The product can be returned, opened or unopened, within the 100 Night Trial. In the event of a return, the pickup address can be different than the original one, however it must be a valid street address within Canada or the contiguous United States.
Customer may return a maximum of four (3) Olune mattresses per initial order, validated by order number, customer name, or shipping address. If you are thinking of ordering large quantities, please try our products first before placing the larger order.
Once a return has all required information provided, you will be contacted directly by our pickup partner for your area to schedule an appointment. In urban centers, a delivery partner will be in contact within 2-5 business days. In rural areas, it may take up to 3 weeks for a suitable pickup partner to be arranged.
While our delivery partners will do their best to accommodate your requested times, pickups will ultimately be subjected to their availability, and will occur only during their operating hours (generally weekdays only).
You must accommodate pickup by the partner selected within 3 weeks of being contacted by this partner, or your return request will be voided. If you are not within the trial period you will not be eligible to make another return request.
Once the pickup has been completed and confirmed, your refund will be processed on the original card used to place the purchase. This usually occurs within 5 business days of the pickup. Standard processing time for the funds are expected, please allow 3-5 business days.
Olune Products from Other Retailers
Every retailer has their own return policy, so please reach out to the store you purchased from.
Promo codes or offers cannot be combined or stacked and promotional codes cannot be used in combination with the financing options we offer.
We May Modify These Terms at Any Time
You agree that Olune may, at its sole discretion, suspend or terminate your access to all or part of its website and resources for any reason, including, without limitations, breach of this User Agreement. This includes that there may be change to these Terms at any time. If the changes are material, we’ll let you know by email or posting a notice on the site before the changes go into effect. The notice will designate a reasonable amount of time (the “Notice Period”) after which the new terms will go into effect for all users.
Any suspected illegal, fraudulent, or abusive activity may be ground for terminating your relationship and may be referred to appropriate law enforcement authorities. Upon suspension or termination, your right to use the Resources we provide will immediately cease, and we reserve the right to remove or delete any information that you may have on file with Olune, including any account or login information.