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Mattress Warranty

Your new Olune Mattress is covered by a 10-year Limited Warranty.

Each customer is eligible for our 10-year limited warranty on any mattress purchased directly from olune.com. Following your mattress purchase, for 10 years, if you experience a manufacturing defect that is covered under our warranty, Olune will offer a replacement one-time only of the original product or cover the repair required. There is no fee or deductible needed. The pickup of the original mattress and delivery of the replacement will be covered by Olune at no cost to the customer. If the warranty claim occurs during your 100-night trial period, the trial will be paused during the time it takes to ship the replacement mattress and the trial will resume on the delivery date.

Your Responsibility 

The Olune Mattress warranty covers the original purchaser of the mattress for the specified term, while they are located in Canada or the United States. Any warranty, or implied warranty, is only valid for the period of time the product is owned by the original purchaser. For the purposes of this warranty, the original purchaser, is the first purchaser of the product from olune.com or an Olune authorized retailer. Please keep a copy of the original receipt as proof of purchase.

Photos, the lot # (located on the product), and original proof of purchase may be needed upon a warranty request in order to identify and assess the warranty issue.

What Is Covered in the Warranty 

Covered:

  • Degradation, which causes the mattress to have noticeable indentation more than one (1) inch
  • Any flaw in the mattress that causes the foam material to crack or split, even with normal use and proper handling. 
  • Any flaw or defect in the zipper system of the mattress cover. Olune may decide to replace or repair the cover.

 

 

Not Covered:

  • A slight color change of the fabric after long-term light exposure or usage. 
  • Aesthetic, size or comfort preference.
  • A normal increase in plushness of the foam after long-term use.
  • Any cuts, tears, stains, burns, or liquid/moisture damage resulting from use by the environment or customer.
  • Normal wear and tear from normal cleaning/laundering and normal use.
  • Any issue if modification (s) were made to the mattress. 
  • Damage that occurs by transportation after the initial delivery.
  • Product that is sold by an unauthorized retailer or product that is in any way sold as “used” or any other similar wording indicating the product is not “new”.
  • Damage due to use without proper foundation. The mattress must not be placed on the floor directly and must use a proper raised mattress frame, which supports the entire bottom surface of the mattress with no gaps more than 3 inches.

Replacements

Except for the terms listed above, Olune will not charge the purchaser to repair or replace a purchaser’s Olune Mattress if it is deemed defective during the length of this 10-year Limited Warranty. No additional warranty will be provided for the replacement mattress. Delivery of the replacement mattress is offered within Canada and the United States only.

The warranty approval process is up to Olune’s sole discretion, and not up to the customer’s interpretation of our warranty policy.

Disclaimer, Limitation on Liability 

TO THE EXTENT PERMISSIBLE BY APPLICABLE LAW, THE OLUNE MATTRESS IS PROVIDED “AS IS” AND THIS WARRANTY AND ANY IMPLIED WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED. SOME STATES/PROVINCES OR TERRITORIES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.

SOME STATES/PROVINCES OR OTHER JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU. YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM PROVINCE TO PROVINCE/STATE TO STATE AND JURISDICTION TO JURISDICTION.

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW AND EXCEPT AS SET FORTH IN THIS LIMITED WARRANTY, IN NO EVENT WILL OLUNE OR ITS SUPPLIERS BE LIABLE FOR PROCUREMENT OF SUBSTITUTE PRODUCTS OR OTHER SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES ARISING OUT OF OR RELATED TO THE OLUNE MATTRESS OR ITS USE BY YOU OR ANY THIRD PARTY, WHETHER UNDER THEORY OF CONTRACT, TORT (INCLUDING NEGLIGENCE), INDEMNITY, PRODUCT LIABILITY OR OTHERWISE. THIS LIMITATION WILL APPLY EVEN IF ENDY HAS BEEN ADVISED OF SUCH DAMAGES AND NOTWITHSTANDING THE FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY. OLUNE’S TOTAL LIABILITY WILL NOT EXCEED THE PURCHASE PRICE PAID FOR THE OLUNE MATTRESS GIVING RISE TO SUCH LIABILITY.

SOME STATES/PROVINCES OR TERRITORIES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU.

ALL OLUNE PRODUCTS' ACTUAL MEASUREMENT SIZE MAY SLIGHTLY VARY. WE ALLOW FOR VARIANCES WITHIN 1 INCH (+/-) AS A RESULT OF VARIOUS ENVIRONMENTAL FACTORS AND/OR THE COMPRESSED PACKAGING PROCESS.